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Warranty Information

Every single product supplied by the Regency Chess Company is backed by a twelve month warranty valid from the original date of purchase. This means that your chess product is guaranteed fault free one year. The warranty is transferrable from owner to owner. Original proof of purchase is required to validate warranty claims.

Our twelve month warranty covers the following faults, in the unlikely event that the following should occur :

Discoloration of chess pieces
Cracking of chess pieces
Movement of internal weights within a chess piece
Warping of chess boards
Broken hinges
Broken clasps
Failed glue joints

You are entitled to return the chess set to us where it will be repaired or replaced at our discretion.

The following circumstances are not covered by our warranty :

Loss or damage of chess pieces
Deliberate damage or mutilation of chess pieces
Deliberate damage or mutilation of chess boards
Accidental damage or mutilation of chess pieces
Accidental damage or mutilation of chess boards
Warping due to exposure to extremes of temperature
Damage to lacquer caused by use of inappropriate cleaning or polishing agents
Theft of chess pieces / board

The warranty is in addition to our 30 day money back guarantee that is available on all products purchased from the website. Your Statutory rights remain unaffected by both our 30 days money back guarantee and our one year warranty.

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