We stand behind the quality of the products we supply. This page explains the warranty coverage available for eligible products purchased from our store.
Warranty cover
Warranty cover varies by product, brand and manufacturer. Where a product includes a manufacturer warranty, the length and terms of that warranty will be shown on the product information, packaging or manufacturer documentation.
Making a warranty claim
Please contact us with your order number, product details and a clear description of the issue. We may ask for photographs, serial numbers or other supporting information so that we can assess the claim quickly.
What is not covered
Warranty cover usually excludes accidental damage, misuse, unauthorised repairs, normal wear and tear, consumable parts and issues caused by failure to follow the product instructions.
Your statutory rights
This warranty information does not affect your statutory rights. You may have additional rights under applicable consumer protection law.